Service

At Global Boxmachine, service goes beyond repairs. We support people, production, and uptime.

Our experienced technicians possess extensive knowledge of machine systems, components, and plant-floor operations, allowing us to deliver fast response times, expert troubleshooting, and dependable support when it matters most.

24/7 Technical Support

Whether your needs are preventive, corrective, proactive, or urgent, our team is ready to respond. We provide around-the-clock technical support to help minimize downtime and keep production moving.

Scheduled Maintenance

We work around your operation, not the other way around. Maintenance services can be scheduled during planned downtime, off-hours, or around your production schedule to reduce disruptions and maximize efficiency.

Preventive Maintenance Programs

Unexpected downtime is expensive. Our Preventive Maintenance Program helps identify issues before they become costly problems. Through quarterly diagnostic inspections and machine evaluations, our technicians perform structured maintenance services over a 1 to 3-day period designed to improve reliability, consistency, and machine performance.

Remote Troubleshooting Support

Night or day, our team is only a phone call away. Our technicians provide remote troubleshooting support to quickly assess and resolve issues, with a complimentary first hour of support available to get you back up and running faster.

Continued Training Program

Focus on reducing downtime through proper machine operation and early issue detection. We offer role-based training for operators, maintenance technicians, and supervisors that includes hands-on, on-site instruction using customer equipment for real-world application. We provide best practices for preventive maintenance execution and documentation, integration of safety procedures and operational standards into all training modules as well as ongoing training support, refresher courses, and onboarding programs for new hires.

Parts

When production stops, every minute matters.

Global Boxmachine maintains over 13,000+ parts in stock to support your operation and reduce costly downtime. Our inventory includes servos, drives, motors, cylinders, sensors, relays, valves, belts, wear components, and more.

Rapid Response & Fast Fulfillment

In-stock parts can be dispatched within hours, including weekends, because getting your operation back online is our priority.

Same-Day & Emergency Support

When time is critical, we offer same-day delivery options and work alongside a nationwide network of manufacturers and distribution partners to source emergency components quickly.

Because uptime isn't optional and neither is support.

Contact

Parts Department
parts@boxmachine.com

Service Department
service@boxmachine.com